Terms and Conditions

An advance payment of 15% of the total trip cost is required to confirm the booking. The remaining 85% must be paid in cash upon arrival in Mongolia. Please note that the 15% deposit is non-refundable, so make your decision carefully.

• Contracted services are based on the confirmed itinerary and service details.
• Once the booking is confirmed, the price will be fixed.
• Before booking, TSH Nomad LLC will inform the client of any changes or unavailability of services.
• Any changes to services after booking will only be valid if confirmed in writing by TSH Nomad LLC.
• If the time between booking and the start of the trip is more than 6 months, a price adjustment may be applied.
• Price changes may occur only due to an increase in transportation costs.
• Clients will be informed immediately of any price or significant service changes.

Travelers are fully responsible for the following requirements:

• Passport requirements
• Visa regulations
• Customs regulations
• Currency regulations
• Health regulations
• Insurance requirements

TSH Nomad LLC reserves the right to cancel the contract or terminate the trip under the following conditions:

• If the traveler has not paid the total trip cost before the start of the trip
• If unexpected force majeure circumstances make the trip extremely difficult, dangerous, or impossible

• If a complaint arises during the trip, it must be reported immediately to the tour guide
• The complaint and any resolution attempts must be documented in writing
• Unresolved complaints must be sent via email to TSH Nomad LLC within 30 days after the trip ends
• Complaints related to services provided by third parties (e.g., hotel, transportation) should be addressed directly to the service provider